Out Of Hours CueDoc gives medical cover during the evenings and at weekends. Please phone 01228 401999 for advice. CueDoc is run by local doctors and nurses, all doctors in the practice work sessions for CueDoc.

Disabled access We have access to all areas of the surgery for people with disabilities including toilet facilities.

Dispensing We are currently able to dispense medications to all patients who live more than one mile from a pharmacy.

Data Protection We are careful with the data we hold and our duties of confidentiality. We are registered on The Data Protection Register and comply with those requirements. We sometimes need to share your personal details with other areas of the NHS so that you are looked after properly, eg hospital, PCT, screening services. These organisations also comply with the regulations and will protect your data.

Publication Scheme You have the right to obtain a copy of the records that are held about you. A fee will be charged for this in accordance with our publication scheme.

Clinical Governance We constantly evaluate our advice and care and alter it when appropriate in line with current guidelines. We also have regular clinical event reviews.

Chaperones We are happy to offer chaperones to males or females for appropriate examinations, We will always try to accommodate this if an examination is needed immediately, however if the situation is not urgent and a chaperone immediately is not possible we are happy to arrange a chaperoned examination at another time. If you would like a person known to you or a chaperone from the surgery present please tell us.

Practice Training Sessions We have several practice education afternoons. We will try to advertise these on the web site notice-board as well as in the surgery. CueDoc covers urgent medical problems during these sessions and the surgery opens again later in the afternoon.

Teaching We help to teach medical students from The University of Newcastle. You will be told if a student is likely to be present when you see us. If you would prefer a student was not present when you are seen, please tell the receptionist. This will not affect your care in any way. The students learn a great deal during their time in the practice and your contribution to their training is much appreciated.

Local Organisation Cumbria PCT is responsible for ensuring you have all the services you need. The PCT website is www.cumbriapct.nhs.uk