The Croft Surgery

Kirkbride, Carlisle, Cumbria CA7 5JH

How do I?

Register with the Practice

If you live in the practice area (see map) we will normally be able to register you.

Please ask at reception for a new patient pack. You will need to complete and sign a registration form – we will need the name and address of your previous registered doctor. Please bring any medicines and health information you have with you. If you are on regular medication we will need details – please bring the right-hand side of your last prescription which lists your medication.

We will ask you to complete a questionnaire about your medical history. After this has been reviewed, you may be invited to make an appointment with one of our doctors or a practice nurse.

You will be allocated a named accountable GP at our practice but you will be able to make appointments with whichever GP is suitable for your requirements.

Change my name, address or telephone contact number

It is important we have up-to-date contact details for you in case we need to contact you. Please either let reception know or follow the link. Please check to see if you still live in our practice area, if you have moved outside the area you will need to register with a practice that covers your new address. Cumbria PCT (01228 603500) will be able to assist you with this.

Find out about practice services Click Here to view our Services.

Make a Complaint

We aim to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know. In the majority of cases, concerns can be resolved quite easily. The Patient advice and Liaison Service (PALS) can often give advice. Please ask for details of our complaints procedure if you want to make a formal complaint by clicking the above link or by telephoning 01539 797878.

Pay a Compliment

Everyone who works in the surgery tries very hard to help and support our patients. In particular, our reception staff have a difficult job. We are pleased to hear about and learn from things we do well. Alternatively, a message can be left for the patient group.

How do I give feedback or make a complaint about an NHS service?

Please Click Here to Download the Complaints Guideline Leaflet.