PLAN TO TRY AND IMPROVE OUR APPOINTMENT AVAILABILITY.
One of the strengths of Kirkbride surgery is the open surgery each morning. Patients and staff have all noticed these surgeries are increasingly busy.
The provision of open access has led to a lack of booked appointments, which many people would prefer, rather than long, unpredictable waits in open surgery.
From the 1st of August we propose to redress this imbalance by altering things to provide more bookable appointments during the morning and throughout the day, whilst keeping an Urgent Surgery for urgent on the day issues from 9.00 to 10.00 each day.
Change is difficult for all of us, so we ask that people will bear with us.
We encourage patients to ring to see if they can get an appointment, and we will do our best to fit as many people into booked appointments as possible, including some early 8.30 appointments.
It would be much appreciated if patients who have time in the day could book appointments later in the morning, freeing appointments first thing in the day for those people who work or need to get to school.
We gained a significant number of appointments when we employed Deborah our Healthcare Assistant in March this year. Our nurses and Deborah are able to carry out many procedures and health checks.
When booking appointments please ask the receptionist if it is something the nurse could deal with; this will help us to use the doctors’ time more efficiently.
August and September will provide extra pressure for the new system as Dr Noblett will have left the surgery.
A locum, Dr Mark Taylor will help us out. He is a well-respected, retired Local GP, who we know will be a great asset. Our new partner, Dr White will be with us in October 2015.
9.00 am – 10.00 am Monday – Friday,
This is intended for the doctors to see urgent problems which cannot wait for the next available appointment. There may only be one doctor on the urgent surgery; if you wish to see a specific doctor please ask at reception about the available appointments.
We know that this is a significant change, and hope you will work with us so we can improve the service we provide at the Croft Surgery.
We will be reviewing how successful it has been in September 2015. In the meantime, we welcome any patient feedback through our Friends and Family test question situated in the waiting room or available on our website