Prescription Service during Coronavirus restrictions

There is no change to prescription service.

We are understandably getting lots of queries about this by phone which is affecting our call-handling capability.

Please check our updates online and help us to keep telephone lines clear.

Please do not order extra ‘just in case”.

Please do not order earlier than usual.

There is no need to telephone before collection.

Patients MUST allow at least 48 working hours before coming to collect items.

Your assistance in keeping the system flowing and not adding extra pressure to demands on a stretched service is very much appreciated.

Prescriptions: please order as usual online or by telephone, or drop your slip into the prescription post box by the surgery door. 

 There is no change to prescription processing or our delivery service. Orders for delivery should be made before Monday morning; items will be delivered on a Wednesday.

If you are nominating someone else to collect your prescriptions it would be helpful if you let us know this when you order.

When collecting, please knock at the staff door. There is a notice.

Your prescription will be transferred via a drop box to avoid person to person contact.

We ask patients to stand away from the doorway and from each other while they wait.

Please maintain a distance of at least 2m.

You will understand that these measures are necessary to protect all our patients and staff.

Please help out your friends, neighbours and family if possible by co-ordinating collections and orders.