The Croft Surgery

Kirkbride, Carlisle, Cumbria CA7 5JH

Practice Closure Dates – Protected Learning Time

 

The practice will be closed from 1pm on the following days for essential staff training. The practice will reopen the following morning as usual at

– 17th January 2019 – 13th February 2019 – 14th March 2019

Cumbria Health on Call (CHoC) will provide out of hours cover during these times.

Telephone 111 with medical enquiries, but always call 999 in case of an emergency.

Dementia Friends – Northern Fells Group

NORTHERN FELLS DEMENTIA ACTION ALLIANCE

Life can be difficult for people with dementia and their carers – and as the population ages, more people are affected by this.

To help explain and inform people of what impact this has on individuals and their families, some awareness raising sessions have been organised across the area.

Thursday 24th January at 2pm, Mungrisdale Village Hall, presented by Margaret Irvine Alzheimer’s Society, please contact Philippa Groves 016974 78555 [email protected]

Tuesday 29th January at 2pm, Caldbeck Parish Hall, please contact Libby Graham [email protected] Please join us!

Refreshments and lifts to venues available from across the Northern Fells area.

Sepsis – what is sepsis?

Sepsis is a serious complication of an infection. Without quick treatment, sepsis can lead to multiple organ failure and death.  This can affect children and adults.

Learn more about sepsis from the NHS website or from the sepsis trust.

Travelling to the surgery by road? There are roadworks in our area.

There are roadworks on many roads in our area, this week and scheduled for next week, including the main Wigton to Kirkbride road and on the coast road between Burgh by Sands and Monkhill.

Please check the Cumbria County Council notices, and allow plenty of extra time for your journeys to the surgery this week and next week as there are diversions in place.

This is a link to the map showing roadworks in the area

Your data Protection rights

As you may be aware, data protection legislation changes were brought in last year. We have previously posted extensive information about this, but the attached gives a useful summary.

EXPLAINING YOUR DATA PROTECTION AND CONFIDENTIALITY RIGHTS

Your data protection rights

Your right to be informed that we are using your personal data

This leaflet explains what we’re collecting and why we’re using your information. We have also put a “Privacy Notice” on our website to explain this in a little more detail.

Your right of Access: How to get copies of your data

You can ask us for copies of your health information. We have a form which you can use, and we will ask you for some kind of identification documentation so we can be sure that we send the information to the right person.

Your right to have your data corrected

If you think the information we hold about you is not correct, you can ask us to amend it or delete it. We will amend your information if we can; but there may be times when this is not possible. If we can’t, we will explain why.  Also, sometimes we might need to keep the original information if it is an opinion, or if we need to be able to compare the mistaken information with the more accurate information.  We will tell you if we do need to keep both.

Your right to have your data deleted

We keep your information because we need it in order to provide safe health care for you. There are times when you can ask us to delete the information we hold about you, but it may not be possible for us to do so. If we can’t, we’ll explain why.

Your right to limit how we use your data

We use your information for your health care but also for a number of other reasons (some of which we have described on the front of this leaflet). We hope that you will be happy for your data to be used this way, but you can ask us to limit the use of your information.  If you do, please contact us to discuss this further so we can understand and answer your concerns.

Your right to data portability

This right allows you to ask for transfer of your personal data from one IT system to another. However it only applies when we have asked for your consent to use personal data that you have given us and we then process that information automatically (without human input). This isn’t how we normally use your information so this right won’t usually apply. The ICO has further guidance that you might find helpful:

https://ico.org.uk/your-data-matters/

 Your right to object to the use of your data

We use your information to provide your health care. If we use it for more than that, we would normally ask your permission first.  If you aren’t happy with what we are doing with your information you can ask us to stop. We will do as you ask unless there are other reasons why we need to continue; but we will always discuss this with you first.

Your right to raise a concern

We hope that you will be happy with how we manage your information, but if you do have a concern please contact the Trust using the details below.

Time limits to responding to data protection rights requests

We should provide you with a reply within 30 days. We’ll let you know if we are likely to take longer, and we will explain any delay to you.

Contact details:

 Mrs Joanne Paisley, The Practice Manager

The Croft Surgery, Kirkbride, Wigton, Cumbria, CA7 5JH 

T: 016973 51207

What is the purpose of the General Data Protection Regulation (GDPR)?

GDPR governs what our organisation does with your personal data and gives you certain rights in relation to your personal information.

Why we collect information about you

Your doctor and other health professionals caring for you keep records about your health and any treatment and care you receive from the National Health Service. These help ensure that you receive the best possible care from us. They may be written down (manual records) or held on a computer.

The records may include:

  • Basic details about you, such as name, address, date of birth, NHS Number and next of kin
  • Contacts we have had with you, such as clinic visits
  • Notes and reports about your health and any treatment and care you need
  • Details and records about the treatment and care you receive
  • Results of investigations, such as X-rays and laboratory tests
  • Information from other health professionals, relatives or those who care for you and know you well.

How your records are used to help you:

We use your information to help provide you with the health care you need. Your records are used to:

  • Ensure that your doctor, nurse or any other healthcare professionals involved in your care have accurate and up-to-date information to assess your health and decide what care you need when you visit in future.
  • Allow us to contact you for health checks (for example cervical smears, breast screening or other preventative treatment)
  • Ensure full information is available should you see another doctor, or be referred to another part of the NHS or other organisation involved in your care
  • Ensure there is a good basis for assessing the type and quality of care you have received
  • Allow your concerns to be properly investigated if you need to complain

Living With and Beyond Cancer – Half-day course

You are invited to a free, informal, half day course to support your recovery and rehabilitation after cancer. The focus of this event is the psychological and emotional consequences of going through cancer diagnosis and treatment. However, the content is flexible and your priorities will be discussed. Family and friends are welcome. Lunch & refreshments provided.

Cockermouth: 23 January 2019 (9:30am-12:30pm) –Cockermouth Methodist Church (no lunch)

Keswick: 23 January 2019 (1:30pm-4:30pm) –Keswick Quakers; Friends Meeting House (no lunch)

Whitehaven: 13 February 2019 (10am-2pm) –The Senhouse Centre

Wigton: March 2019 –details TBC

Click on this Invite Letter link for a sign up form and more detailed information.

Contact Details

If you would like to attend or have any questions, please contact Muhammad on 07810 153 914, or [email protected]. You can also book through your Specialist Nurse.

If you are unable to attend but would be interested in future events, please contact us using the above details.

 

Health and Wellbeing sessions in the area

Health and wellbeing session are being held locally – our patients might be interested in the Wigton sessions on Monday afternoons, but more information about all courses can be found be following the links in this post.

Healthy Hopes – Timetable Jan – March 2019 – ALL  SESSIONS ARE FREE

 

HEALTH AND WELLBEING SESSION- Each week a different topic is discussed followed by relaxation. Sessions range from stress awareness, coping strategies, self esteem and confidence building, goal setting, mindfulness, etc.

WHITEHAVEN/WIGTON DROP-IN – This is within a relaxed environment where individuals come along for a cuppa, slice of toast and a chat on a weekly basis.

MARYPORT MARRAS – Men’s wellbeing group

DEMENTIA PALS – A befriending service for people in Workington/Maryport who have dementia. Our Volunteers will visit on a regular basis allowing time for carers to have a break.

[email protected]

www.healthyhopes.co.uk

TEL 07763152529

Please also keep up to date by following healthyhopescumbria on Facebook.

 

Flu vaccinations – news and reviews

As many patients will be aware, there have been considerable difficulties and challenges with the administration of flu vaccines this season.

 Several factors contributed to this:

This year there were two separate vaccines – one for at risk patients under the age of 65 years, and an adjuvanated vaccine intended to give additional benefit to patients aged 65 and over.

 

Supplies of vaccine were staggered and delivered according to a timetable over which the practice had no influence. Accordingly we had to book our flu vaccination clinics over a much longer period that usual –one in September, one in October and one in November – timed to follow the vaccine deliveries.

 

At all three flu clinics, there were more patients requesting the vaccines in the over 65 age group than we were able to supply and on each occasion we ran out of the vaccines for this age group. This resulted in queues and patients being turned away.

We recognise how frustrating this was and that patients were inconvenienced by making fruitless journeys.

 A report was made by representatives from our Patient Participation Group and we are grateful to them for collating feedback about the administration of the clinics. Changes were immediately implemented to try reduce waiting times at the Kirkbampton clinic.

 

Overall we have actually given flu vaccines to more patients this year than in the same period last year, so it has been a busy vaccination season.

 

Even though we had a late top-up delivery of vaccines which enabled us to make sure some of our vulnerable and housebound patients received their vaccinations, unfortunately we were unable to obtain enough vaccines for all our over 65 year old patients.

We would advise these patients to arrange to get their vaccination at a pharmacy where they still have supplies.

We do have vaccines for “at risk” patients under 65 years; if you wish to have your vaccine please make an appointment with one of our practice nurses.

 

This year we carried out pulse checks for our over 65 year old patients at the flu clinics; this was to identify people with undiagnosed atrial fibrillation. This was a useful exercise which enabled us to identify several patients who have required follow up in practice/onward referral for specialist investigation.

Reducing the use of Opiate based medications

In July, we wrote to some of our patients about the possible risks of taking opiate based medications.

 Since then we have learned about a series of short YouTube videos about understanding pain which patients may find useful.

Search on YouTube for “Brainman Stops His Opioids”,” Understanding Pain and what to do about it in less than five minutes” and “Brainman chooses

 

If you wish to discuss changes to your medication, please make an appointment with one of the doctors.

Living Well

We will soon be working with a Living Well coach, Daphne Mark, who will be seeing patients in clinics held at the Practice.

 She will be providing additional support to those patients whose doctors feel would receive particular benefit from this service.

 

We expect these sessions to begin from February 2019

Staff changes

Dr White is retiring at the end of January, we wish him all the very best on his travels – initially he will be volunteering with a PHASE worldwide project in Nepal! 

Learn more about the work of this charity here

In November, one of our receptionists, Clare left the practice after many years with us.

Cassie Crawford will also be leaving the reception team at the end of January.

We have welcomed two new receptionists to the team – Nicola and Carrie; thank you for your patience as they train on the front desk.

 

 We have a third practice nurse now – Emma Smith has joined Sue and Debbie on the nursing team

 

GP registrar training – at the beginning of February Dr James Cam will finish his 6 month placement with us and Dr Sam Barnes will be working here