Our summer newsletter is now ready.
Our summer newsletter is now ready.
Following a recent patient enquiry, the doctors have been considering the management of hayfever with a yearly injection. Although this was an acceptable treatment for hayfever several years ago the evidence is now lacking and there is significant risk of side-effects.
National Guidance does not endorse the steroid injection – instead it advises steroid nasal sprays. These do not always work immediately but once they are working are very effective in the management of hay fever. There is the option of buying a steroid nasal spray over the counter or having one prescribed for you.
The steroid nasal spray can be used in conjunction with tablet antihistamines and eye drops.
Steroid tablets maybe used as a very short term acute treatment but regularly taking steroid tablets would risk side-effects such as bone thinning, stomach ulceration and glandular changes.
We would recommend using a steroid nasal spray for ongoing hayfever management
Learn more at https://www.nhs.uk/Conditions/Hay-fever/
We have welcomed two new members of staff to the clinical team recently.
Debra Williams is our new practice nurse and Dr Ruth Pearce joins us as a retained GP.
Well done Dr White for completing his London-Paris cycle ride; you can sponsor him by clicking on this link .
Our new practice nurse, Debra, is also cycling for charity during May and is fundraising for Eden Valley Hospice; if you would like to make a donation please go to https://www.justgiving.com/fundraising/debra-williams16 to read more about her trip and sponsor her.
Thank you for all your support!
What is a Privacy Notice?
A Privacy Notice (or ‘Fair Processing Notice’) is an explanation of what information the Practice collects on patients, and how it is used. Being transparent and providing clear information to patients about how a Practice uses their personal data is an essential requirement of the Data Protection Act (DPA) 1998.
Under the DPA, the first principle is to process personal data in a fair and lawful manner, and applies to everything that is done with patient’s personal information. In practice, this means that the Practice must;
Personal data must be processed in a fair manner – the DPA says that information should be treated as being obtained fairly if it is provided by a person who is legally authorised or required to provide it. Fair Processing means that the Practice has to be clear and open with people about how their information is used.
Providing a ‘Privacy Notice’ is a way of stating the Practice’s commitment to being transparent and is a part of fair processing, however you also need to consider the effects of processing on the individuals and patients concerned;
Conducting a Privacy Impact Assessment (PIA) is an effective way of assessing whether you can safely collect or use patient data according to the DPA and Information Governance requirements. The Information Commissioners’ Office has published guidance on carrying out a PIA and can be found here;
Under the Data Protection Act, the data controller is the person or organisation that will decide the purpose and the manner in which any personal data will be processed – they have overall control of the data they collect, and decide how and why it will be processed.
A GP Practice is a data controller for the patient information it collects, and should already have data processing arrangements with third parties (e.g. IT systems providers) to ensure they do not use or access data unlawfully; the data controllers will have ultimate responsibility for the Practices’ compliance with the DPA.
If a patient has had NHS treatment, their personal information may be shared within a secure and confidential environment to determine which HB/CCG should pay for the treatment received. This means sharing identifiable information such as name, address, date of treatment etc. to enable the billing process.
If the Practice shares information with any external organisations (within or outside the NHS), then let patients know by listing them. Partner organisations will usually include NHS organisations (hospitals, CCGs, NHS England etc.) other public sectors (Education, Police, Fire etc.) and any other Data Processors that may be carrying out specific project work with the Practice (e.g. Diabetes UK).
Access to Personal Information
The DPA gives patients the right to view any information held about them – the ‘Right of Subject Access’. Explain the process and who to contact. You can find your practice registration number by entering your Practice name in the ‘Name’ box here; https://ico.org.uk/ESDWebPages/Search
PRACTICE PRIVACY NOTICE
How we use your information
This privacy notice explains why we as a Practice collect information about our patients and how we use that information.
The Croft Surgery manages patient information in accordance with existing laws and with guidance from organisations that govern the provision of healthcare in England such as the Department of Health and the General Medical Council.
We are committed to protecting your privacy and will only use information collected lawfully in accordance with:
As data controllers, GPs have fair processing responsibilities under the Data Protection Act 1998. In practice, this means ensuring that your personal confidential data (PCD) is handled clearly and transparently, and in a reasonably expected way.
The Health and Social Care Act 2012 changed the way that personal confidential data is processed, therefore it is important that our patients are aware of and understand these changes, and that you have an opportunity to object and know how to do so.
The health care professionals who provide you with care maintain records about your health and any NHS treatment or care you have received (e.g. NHS Hospital Trust, GP Surgery, Walk-in clinic, etc.). These records help to provide you with the best possible healthcare.
NHS health records may be processed electronically, on paper or a mixture of both; a combination of working practices and technology are used to ensure that your information is kept confidential and secure. Records held by this GP practice may include the following information:
The practice collects and holds data for the sole purpose of providing healthcare services to our patients and we will ensure that the information is kept confidential. However, we can disclose personal information if:
If you provide us with your mobile phone number we may use this to send you reminders about any appointments or other health screening information being carried out.
Risk stratification is a process for identifying and managing patients who have specific clinical needs.
Risk stratification enables your GP to focus on preventing ill health and not just the treatment of sickness. If necessary your GP may be able to offer you additional services.
Please note that you have the right to opt out of Risk Stratification.
Should you have any concerns about how your information is managed, or wish to opt out of any data collection at the practice, please contact the practice, or your healthcare professional to discuss how the disclosure of your personal information can be limited.
Patients have the right to change their minds and reverse a previous decision. Please contact the practice, if you change your mind regarding any previous choice.
If you have received treatment within the NHS your personal information may be shared within a strictly monitored, secure and confidential environment in order to determine which HB/CCG should pay for the treatment or procedure you have received.
Information such as your name, address and date of treatment may be passed on to enable the billing process – these details are held in a secure environment and kept confidential. This information will only be used to validate invoices, and will not be shared for any further commissioning purposes.
How do we maintain the confidentiality of your records?
We are committed to protecting your privacy and will only use information collected lawfully in accordance with the Data Protection Act 1998 (which is overseen by the Information Commissioner’s Office), Human Rights Act, the Common Law Duty of Confidentiality, and the NHS Codes of Confidentiality and Security. Every staff member who works for an NHS organisation has a legal obligation to maintain the confidentiality of patient information.
All of our staff, contractors and committee members receive appropriate and regular training to ensure they are aware of their personal responsibilities and have legal and contractual obligations to uphold confidentiality, enforceable through disciplinary procedures. Only a limited number of authorised staff have access to personal information where it is appropriate to their role and is strictly on a need-to-know basis.
We maintain our duty of confidentiality to you at all times. We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), or where the law requires information to be passed on.
Who are our partner organisations?
We may also have to share your information, subject to strict agreements on how it will be used, with the following organisations:
Access to personal information
You have a right under the Data Protection Act 1998 to access/view information the practice holds about you, and to have it amended or removed should it be inaccurate. This is known as ‘the right of subject access’. If we do hold information about you we will:
If you would like to make a ‘subject access request’, please contact the practice manager in writing. There may be a charge for this service. Any changes to this notice will be published on our website and on the practice notice board.
The practice is registered as a data controller under the Data Protection Act 1998. The registration number is Z5281735 and can be viewed online in the public register at http://www.ico.gov.uk/
Change of Details
It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for this to be amended. You have a responsibility to inform us of any changes so our records are accurate and up to date for you.
The Data Protection Act 1998 requires organisations to register a notification with the Information Commissioner to describe the purposes for which they process personal and sensitive information. This information is publicly available on the Information Commissioners Office website www.ico.org.uk. The practice is registered with the Information Commissioners Office (ICO).
Who is the Data Controller?
The Data Controller, responsible for keeping your information secure and confidential is Dr P White. Any changes to this notice will be published on our website and displayed in prominent notices in the surgery.
The Partnership is registered as a data controller under the Data Protection Act 1998 Z5281735 registration can be viewed on-line in the public register at www.ico.gov.uk
Further information about the way in which the NHS uses personal information and your rights in that respect can be found in:
The Information Commissioner’s Office is the Regulator for the Data Protection Act 1998 and offer independent advice and guidance on the law and personal data, including your rights and how to access your personal information. For further information please visit the www.ico.gov.uk
Take a look at the following website – the myGP app enables you to book appointments with the doctors. This will save you ringing in to make an appointment and frees up reception waiting times.
It will allow us to send you reminders and messages via your smartphone. Much easier for getting organised on the move. We are already set up with this service so you can download the app today and make use of it right away.
Dr Peter White is attempting to cycle from London to Paris covering 210 miles in 3 days from the 4th to the 7th May, raising funds for PHASE worldwide in the process.
PHASE aims to improve the livelihoods of rural people in Nepal by providing immediate support through health care and education services, and to create opportunities in communities for self-empowerment.
Dr White learned of the health programme and the work of PHASE health workers and has volunteered to travel to Nepal to assist with the programme after his retirement from the Croft Surgery in a year’s time.
The PHASE health workers in NEPAL provide health education and awareness campaigns, family planning and maternal and child health advice, treatment of most common health problems, and are the first point of call in any health-related emergency. To all intents and purposes they perform the role of rural GPs, treating problems from typhoid fever to broken bones, dental care and tooth extractions, and they help to deliver babies safely, either in the health facility or at the woman’s home. PHASE staff undertake preventative health programmes like childhood vaccinations, antenatal care and family planning. Health awareness is also important and guidance is given on nutrition, worm-infestation, the problems associated with smoke from indoor open fires, safe water and sanitation. The staff are active leaders in the community and encourage participation and advocacy for health rights.
Peter has done a number of long distance cycle rides but describes himself as “a tourist on a bicycle rather than a cyclist”. He reported that he was very excited about the opportunity to contribute to the work of PHASE in Nepal, meanwhile he has signed up for the cycle challenge to help raise funds for the charity.
Anyone wishing to sponsor Dr White can do so at: phaseworldwide-london2paris2018.everydayhero.com/uk/peter
We are proud and delighted that The Croft Surgery has been approved as a Training Practice, and that Dr Josephine Hewson has been appointed as a GP Trainer affiliated to the North Cumbria GP Training Programme.
This means that Junior Doctors who have chosen to pursue a career in General Practice and who have a couple of years’ postgraduate experience, will be allocated to the practice for 6 month placements.
The first of these is Dr James Knox who we welcomed to the team in February 2018.