• Closed this Wednesday afternoon
    The surgery will be closed on Wednesday afternoon from 1pm for important staff training. Our phones will be covered by CHoC. Always call 999 in an emergency and you can get medical help and advice by ringing 111 or going to NHS111 online. We will reopen on Thursday from 8am.
  • (no title)
  • Publication of Earnings Statement
    All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working at the Croft Surgery, Kirkbride in the last financial year was £44 583 before tax and National Insurance. This is for 4 part time […]
  • Feedback from patients
    Thank you to all the patients who took the time to reply and give feedback on our services in February 2021. We read all the reports and messages and use them to plan changes and improvements to our services where they are identified.
  • Practice Closure Dates
    Please note that the practice will be closed to patients from 1pm on the following dates as staff will be undertaking important training and update sessions. 21st April 2021 20th May 2021 16th June 2021 15th July 2021 15th September 2021 14th October 2021 17th November 2021 13th January 2022 10th February 2022 16th March 2022 […]
  • Update on vaccine roll out for our patients
    Over 1050 of our patients have received at least one dose of one of the coronavirus vaccines.  Over 100 are booked in this week. We are continuing to work through the priority groups to invite patients to the local vaccination clinic at Wigton Hospital. Please do not telephone the surgery to ask when you will receive […]
  • COVID-19 Clinical Risk Assessment Tool Data Protection Impact Assessment (DPIA) Version 1.0 16 February 2021
    Please click on this file link to see how patient data is used to assess clinical risk from COVID19 in order to support patient care. There is a privacy notice associated with this risk assessment tool. Click on the following file link to see how this is applied.
  • Telephone Calls – Vaccination Enquiries
    After this evening’s briefing from the Health Secretary we are experiencing high call volumes. We will be contacting patients about their COVID vaccination tomorrow and Wednesday; thank you for your patience as you wait for us send a text message or to telephone you in the next 48 hours. Vaccination clinics will be at Wigton […]
  • Thank you
    Thank you so much to everyone who made donations, or paid for a facemask at the surgery.
  • Feedback
    Thank you to all our patients who took the time to send feedback after appointments in January. We really appreciate your input, suggestions, criticisms and notes of support. All the feedback comments are circulated to all our staff and any matters of concern are discussed by the GPs. This helps to drive improvements for patients.
  • Updates
    Over 700 of our patients have now had at least one dose of one of the COVID vaccinations. Please make sure we have up to date contact details for you so that we can get in touch with you quickly and easily when it’s your turn to be called. #wearegettingthere Use our contact form to […]
  • Scams
    Please be aware of scam emails that invite users to input their bank details into a fake NHS website to confirm their COVID-19 vaccine appointment. The NHS will never ask you to share bank details or pay for a vaccine. We are either texting or telephoning patients to book their COVID vaccination appointments. Report suspicious […]
    where are we up to? and who is next? Patients will be invited to attend a booked appointment at Wigton Hospital. Vaccine supplies are limited and all appointments are pre-arranged to match exactly the amount of vaccine available at that site on that day. Below is a breakdown of how we are working through the […]
  • Coronavirus vaccination update
    Please DO NOT ring the surgery about appointments. We will be contacting the next group of eligible patients (aged 70 and over and clinically extremely vulnerable) tomorrow and on Wednesday. We know in the daily update from the Health Secretary today, patients were advised to contact their surgeries – but we cannot book appointments until […]
  • COVID-19 Vaccination programme
    The first phase of the NHS Covid-19 vaccination programme has started. When it is the right time , patients will receive an invitation to come forward. This letter will include all the information you will need to book appointments, including your NHS number. Please do not contact the NHS to get an appointment until you […]
  • CLAP!
    Our NHS ClapMany of you clapped for the NHS in the spring. With a great increase in demand on our surgery we ask for your support with Our NHS Clap. C an your problem wait for a more appropriate appointment? See below* L et reception help you by telling us what you are concerned about. […]
  • Flu Vaccinations
    We will be running a ‘flu clinic this Saturday, 12th December. If you are one of our patients aged 50+ and you have not had an influenza vaccine this season, please make an appointment to come in to this specially organised clinic. Waiting times will be minimal and social distancing measures are in place with […]
  • Self-Care Week Get ready for Winter
  • It’s Self-Care Week…
  • The Wellbeing Service – online sessions.
    The wellbeing service are offering a range of online well-being sessions. The next session on menopause is open to all women in the Keswick, Solway and Eden NCIC areas – including patients registered at The Crift Surgery. To book your place, click here or scan the QR code in the poster above. To take part, all […]
  • Flu Clinic – Thursday 26th November
    The surgery will be closed to telephone calls and patient visits on Thursday 26th November because we will be running a flu vaccination clinic. Eligible patients should telephone and book into an appointment slot at this clinic if they wish to have their flu vaccination. This is NOT a drop-in session. Because we will be running […]
  • Thursday 19th November
    We will be closed from 1pm on this date for important staff training. Patients will not be able to collect prescriptions at this time. Urgent GP calls will be handled by Cumbria Health on Call and we will reopen at 8am on Friday 20th November.
  • Fabulous Feedback – October 2020
    Thank you to all the patients who took the time to tell us what they thought about our services.
  • Hospital Waiting Times
    Due to COVID restrictions many people are waiting longer than normal for their hospital outpatient appointments. Referrals to specialists are assessed by the relevant consultant team. The practice has no influence as to when the consultants allocate their appointments and they do this based on the urgency of the clinical needs of all their patients. […]
  • Patient Feedback – September 2020
    Thank you to all the patients who take the time to let us know about their experiences of the services offered here at The Croft Surgery.
  • National Data Opt-Out
    from 30th September 2020 we are NDOO compliant. If you would like to learn more about what this means for patients, this guide may help.
  • We are open!
    Due to the continuing coronavirus outbreak, how you contact us will be different at the moment from what you have been used to at previous times. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus. Our practice is open and if you need to see a GP, please ring […]
  • Togetherall
    Support with your mental health and wellbeing. NHS North Cumbria CCG is commissioning more mental health and wellbeing support from Togetherall (previously known as Big White Wall). It is already used across the UK, including south Cumbria, and is now available for all residents aged 16+ across north Cumbria from August 5 2020. It provides […]
  • Flu Vaccines – an update
    We have had our first flu clinic: other sessions are planned and many patients are already booked in. Please be patient as organising these safely is a big undertaking.
  • Please follow all guidelines on hand hygiene, the wearing of face coverings and observing distancing
  • NHS Wellbeing Bunting Challenge
  • Support for Young People
  • Allerdale and Copeland Joint Newsletter
    We have attached a copy of the latest local COVID19 update newsletter for you.
  • Letters of Absence from school
    In line with national guidance we would like to notify patients of the following: Please note that it is not a GP responsibility to issue school letters of absence for your children.  Government guidance is that school attendance is mandatory unless your child is self-isolating, has symptoms of COVID19 or is close to someone who […]
  • ‘Flu Clinics 2020
    This year we are having to do our ‘flu clinics very differently to allow for the restrictions placed upon us by COVID19. Unfortunately we cannot run the usual sociable sessions in community venues nor offer refreshments and the chance to stop and chat. ‘Flu vaccination clinics will be running on Saturdays from the end of […]
  • Prescribing Changes
    NHS England has published guidance to GPs advising them not to routinely prescribe medications for certain conditions which can be bought over the counter from pharmacies as well as many other supermarkets and convenience shops. We are always keen to do what is best for our patients and have resisted these measures. However it is clear that particularly during […]
  • Reallocation of Patients
    Following Dr Swan’s retirement, her patients have been moved onto the list of another of the GP practice partners. Patients with surnames A-L have been moved to Dr Smith’s lists Patients with surnames M-Z have been moved to Dr Hewson’s. In practical terms this makes no difference; patients can book appointments with any of the […]
  • Message from Elspeth Swan
    Dear Patients and friends of The Croft surgery I have been overwhelmed with the good wishes, gifts and expressions and thanks on the occasion of my retirement from The Croft Surgery. Thank you everyone. I have found it humbling that so many of you have appreciated my efforts and presence. 24 years has been a […]
  • Retirement of Dr Swan
    We are sure that all our patients will join the doctors, nurses and practice staff , past and present in wishing Dr Elspeth Swan a long and happy retirement as she leaves us today after 24 years as a practice partner, popular GP and friend to many.
    After 32 years as a trustee of the fund, Mrs Mary Little has decided to step down from her role. We are so grateful to her for her support, dedication and quiet professionalism in ensuring that donations to the fund have been acknowledged gratefully and that the monies have been used appropriately to provide equipment […]
  • GP Earnings Statement
    All GP practices are required to declare the mean earnings ( e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Kirkbride Surgery ( The Croft Surgery) in the last financial year (2018/2019) was £37,510 before tax and National Insurance . This is […]
  • Online Consultations
    If you need to seek advice about a non-emergency medical problem, you can now use our Online Consultation process. Click on the online consult page to find advice about your condition and to send further information to your doctor about your symptoms. The doctor can then triage this information and contact you to give you advice or arrange a suitable consultation or […]
  • COVID19 – update on our services
    We have adapted the way that our appointment system works in order to allow for social distancing in the building for patients and staff. We are still providing care for patients who are unwell. Do not hesitate to get in touch for advice if you have a medical problem. If you need to see a […]
  • Feedback from April 2020
    This has been a strange month under the COVID19 health emergency. We have been seeing fewer patients in the usual face-to-face way. Thank you for taking time to reply to our feedback surveys.
  • Feedback from March 2020
  • Allerdale Updates
    Below, you will find links to the most recent Allerdale Newsletter and Directory of Local Services. We hope that you will find them useful. Don’t forget that the Croft surgery is still open for your medical needs. You should not delay in seeking medical advice if you have a problem. If you are feeling unwell, contact […]
  • Children and Coronavirus
    COVID19 is unlikely to cause serious illness in children, but please remember children can still become unwell from other causes. Please do not let concerns over COVID19 stop you from seeking medical assistance. For advice, contact 111 or your GP. If your child is severely unwell, call 999 or go to A&E.
  • Updated Allerdale Newsletter and Directory of Community Services
    Please find attached an updated Allerdale newsletter and an updated directory of community services. In these fast changing and challenging times we are working hard to bring you the most up to date information available.
  • COVID-19 Allerdale Newsletter and Directory of Community Support
    Please see below for the latest newsletter and support directory from Allerdale council – giving useful information during the COVID19 emergency.
  • Online Consultations
    Click on the image to open this feature. You will be given a form to complete; this will be uploaded as a consultation document in your medication record for the doctor to triage. This is a new service.
  • Prescription Charges
    Just to remind everyone that at the beginning of April, prescription charges rose to £9.15/item. See the government website for all details including increases in pre-payment Certificates (PPCs)
  • Appointments and Queries
    You will have seen that we are not booking face to face appointments currently. If you feel you need to see a doctor or nurse, please telephone and initially you will be booked for a telephone consultation. We are not seeing patients for any of the following: routine 3 or 5 yearly cervical screening asthma […]
  • Protected Learning Time
    Thursday 19th March is our scheduled monthly Protected Learning time for staff training. The surgery will close at 1pm and we reopen at 8am on Friday. We recognise that we are all living and working in worrying and extraordinary times but this protected time is even more important this week as it will give staff […]
  • Prescription Service during Coronavirus restrictions
    There is no change to prescription service. We are understandably getting lots of queries about this by phone which is affecting our call-handling capability. Please check our updates online and help us to keep telephone lines clear. Please do not order extra ‘just in case”. Please do not order earlier than usual. There is no […]
    •  We are very carefully monitoring the situation with regards to the Coronavirus, and are implementing the necessary changes required to ensure that we deliver Primary Care as safely as possible under exceptional circumstances. • For your protection the practice intends to move to a telephone triage system beginning Monday 16th March 2020. Please telephone for […]
  • Urgent Surgery and Home Visits
    The Croft Surgery is not currently operating our usual morning urgent surgery or the normal home visit service. If you have an urgent on-the-day medical query, please contact our reception 016973 51207 to book a telephone triage appointment with the on-call GP.  In an emergency please call 999 NHS 111 can help if you have an urgent […]
  • Online booking for appointments during COVID-19 outbreak
    In line with other NHS practices, out patients are not currently able to book appointments online via Patient Access or using the apps on their smartphones. If you need to book a regular GP appointment, please ring the surgery – you will be directed to an appropriate appointment  – this may initially be a telephone […]
  • Coronavirus Update
    If you think you might have coronavirus or you’ve been in close contact with someone who has it: : •stay at home and avoid close contact with other people •do not go to a GP surgery, pharmacy or hospital •use the NHS 111 online coronavirus service to find out what to do next The 111 […]
    Call 111 now if you’ve been: •to Hubei province in China in the last 14 days •to Iran, areas of northern Italy in lockdown or “special care zone” areas in South Korea since 19 February •to other parts of mainland China or South Korea, Thailand, Japan, Hong Kong, Taiwan, Singapore, Malaysia or Macau in the […]
  • Missed Appointments
    In January 2020, there were 39 doctors or nurses appointments lost because patients failed to turn up or notify us that they could not attend. Even if you find you cannot attend at the last moment, please let us know as we can quickly fill the slot. 39 appointments represent over 9 hours of clinic […]
  • Patient Feedback
    from January 2020 – thank you to all our patients and staff
  • Coronavirus Update
    If you have travelled from China or have been in contact with someone confirmed as having Coronavirus in the last two weeks, you may be at risk of Coronavirus Please do NOT leave the house. Instead, ring 111 if: • You have been in China in the last 14 days and develop cough, fever or […]
  • Patient Feedback
    This is what our patients said about us in December 2019 We receive this feedback through anonymous surveys of our patients and we are grateful for our patients who take the time to let us know about their experience of our services.
  • Protected Learning Time
    The practice will be closed for essential staff training from 1pm on the following dates: Wednesday 20th May 2020 Thursday 11th June 2020 Wednesday 8th July 2020 Thursday 17th September 2020 Wednesday 14th October 2020 Thursday 19th November 2020 Thursday 21st January 2021 Wednesday 10th February 2021 Thursday 18th March 2021 Our phone line will be covered […]
  • GP Teachers
    The practice has received a letter of thanks from RCGP (Royal College of general Practitioners) to GP Teachers As you will know our GPs work closely with both student doctors and GP registrars – A GP registrar is a fully qualified, experienced Doctor who is completing a further 3 years training in order to become […]
  • Patient Feedback
    this is what our patients were saying in November 2019
  • Wellbeing Groups
  • Patient Feedback
  • Exercise on referral
    Our patients can be referred to the local Heathwise Scheme The Healthwise physical activity referral scheme introduces individuals in Allerdale to the benefits of physical activity in order to help reduce risk factors for chronic disease and manage existing medical conditions. The programme aims to encourage people of all abilities to become and remain more […]
  • Care Quality Commission (CQC)
    Please click on the following link to read the most recent CQC report for our practice The Croft Surgery CQC report – published 19th March 2019
  • Vaccination Update
    Our flu clinics were busier than ever this year and we would like to thank our Patient Participation group and additional volunteers for supporting these clinics. If you are over 65 years of age, have a long-term condition affecting your health, are a carer for a vulnerable person/people, are pregnant or otherwise qualify for a […]
  • DNA -Did Not Attend!
    In September 2019, 35 people did not turn up for their booked appointments. This represents over 8 hours of doctor or nurse time. If you cannot attend, please let us know so that we can offer the slot to another patient
  • Extended Access Appointments
    The CHoC Extended Access service (CHEA) provides evening and weekend pre-bookable routine appointments with GPs, Nurses and Pharmacists in Cumbria, which makes it easier for you to get a routine appointment at a time that suits you. Learn more here
  • We need your views
    We need your views on what wellbeing means to you and what may prevent you from looking after yourself as well as you can. We would also like to know how you think the health and care system can support you further to look after yourself. Your feedback is really valuable to us – this […]
  • Getting your medicines if there’s a ‘no-deal’ Brexit
    There’s no avoiding these questions and the NHS have prepared some information for patients. Please take a look at this page of the NHS website to learn about the work going on in the background to try and ensure there is as little disruption to the supply of medicines as possible .
  • Important News
    We are changing some of our prescription policies. Many patients will not be aware of the high cost to the NHS of providing and dispensing some basic prescription items –up to £35 just to process a paracetamol prescription. Many of these can be obtained easily and inexpensively over the counter in chemists and supermarkets. To […]
  • Feedback from Patients August 2019
  • Kirkbride Surgery – Flu Clinics 2019
     This year our three flu clinics will be held as follows: Kirkbride Village Hall Saturday 5th October 9-12 Kirkbampton Village Hall Wednesday 9th October 9-12 Port Carlisle, The Bowling Club Wednesday 16th October  9-12 We urge all eligible patients, (those over 65 years and those under this age but with underlying long term health conditions, […]
  • Travel vaccines
    There have been changes to our services from April 2019 At The Croft Surgery we now only provide the free travel vaccines which are available on the NHS. Please ask at the surgery for a Travel Vaccination Form; this will have your vaccination history on it and tell you about the vaccinations that are given […]
  • Feedback on our Services
    It is always good to hear what our patients think about our services; thank you to everyone who replied to our Friends and Family Test.
  • Ear Syringing and Ear Washouts
    Ear syringing/wash out – we will no longer be offering this service at the surgery. Please click on the link below to access a copy of our advice leaflet. You can also ask at a pharmacy for advice about treatments. Specsavers also offer ear care services. There is more information on the NHS webside; click on […]
  • Physiotherapy Services
    Our patients are able to use a self-referral process for accessing physiotherapy. This is particularly suitable for people with relatively simple conditions such as joint pain, strains or other injuries. If you have more complex needs – for example, you have movement problems caused by a stroke or multiple sclerosis (MS) – you may still need […]
  • Urgent Surgery
    from the doctors:   Please use appointments responsibly. If the on-call GP deems your concern to be non-urgent, he/she may ask you to book a non-urgent appointment at a later date. The urgent clinic is for problems which need to be addressed within the next 24 hours.
  • SMS messaging
    We operate a text reminder service. To receive reminders about appointments and health checks, please provide details of your mobile telephone number. We are increasingly using the text services to contact patients with reminders about reviews and to convey messages from doctors. If you wish to OPT OUT from this service, please speak to one […]
  • Deliveries
       Please note the change of prescription delivery days. Ray is now doing these on Wednesdays NOT Thursdays. Please order your medication for delivery in good time allowing at least 48 working hours (order by the previous Friday)
  • Newcastle University Medical Students
    At The Croft Surgery we are committed to helping train the doctors of the future. For this reason we are actively involved in both GP training and medical student training. On 22nd, 23rd and 28th June we will have two medical students shadowing the GPs and nursing staff. From 3rd – 21st June we will […]
  • Patient Feedback – April 2019
    this is what our patients were saying about us last month – this information is gathered from feedback through our online services
  • Stop Smoking
    We know that patients who have an ongoing illness (for example ischaemic heart disease, diabetes, COPD, asthma or kidney problems) are the most at risk from smoking and stand to gain the most health benefits by quitting. Two out of three smokers would like to stop. Smoking cessation help can be accessed from your local […]
  • Maternity Notes app now available!
    Any new bookings into maternity services will no longer need handheld paper notes. We encourage all women to download the app or access the Maternity Notes website where you can: Keep track of appointments Track your pregnancy journey See your antenatal and postnatal information Upload pictures of you, your bump and your baby. Search for […]
  • Friends and Family test
    this is what our patients have been saying about us..
  • GP Earnings statement
    All GP practices are required to declare the mean earnings ( e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Kirkbride Surgery ( The Croft Surgery) in the last financial year (2017/2018) was £31,176 before tax and National Insurance . This is […]
  • Weight Management
    If you are concerned about your weight , did you know that we can refer you to weight management sessions? You do not necessarily need to see a doctor first. We are able to refer patients to Slimming World for a free 12 week course (registered patients with a BMI of over 28)  Alternatively, we […]
  • Helping us to help you to better health
    There are services that patients can refer themselves to without seeing a GP first; this saves you time and avoids unnecessary appointments.Please ask at reception. We can print out a referral form for you. Services that you can access in this way, without the need for a GP appointment first include First Step, (talking therapy for […]
  • Living With and Beyond Cancer
    Half-day course  Tuesday 19th March 2019  10am to 2pm  The Market Hall, Church Street, Wigton, CA7 9AA You are invited to a free, informal, half day course to support your recovery and rehabilitation after cancer. The focus of this event is the psychological and emotional consequences of going through cancer diagnosis and […]
  • Carers
     Many of our patients care for friends, relatives or neighbours. We can support these carers – if we know about them! A carer is anyone of any age who cares, unpaid, for a friend or family member who due to illness, disability, a mental health problem or an addiction cannot cope without their support. Please […]
  • Spring Drop-In
    Saturday 27th April – Kirkbride Village Hall 10am- 12noon     This will be an informal drop-in community event and an opportunity to speak to surgery staff and members of the Patient Participation Group and learn about all the different health and well-being services available locally. We look forward to seeing you there.
    We are very fortunate that we are able to offer on-the-day ten minute appointments during our urgent surgery between 9 – 10am. The doctors would like to remind all patients that these appointments are for urgent matters only where there is a clinical need to be seen on the same day. When you need to […]
  • Repeat medication – a reminder for patients
    Medication items are available for collection 2 working days after ordering – to allow safe dispensing. Please plan ahead and order in time. If you order on Monday, collection day will be Wednesday etc. In the case of Bank Holidays please order a day earlier. Any orders placed via the internet while the surgery is […]
  • Violence or abuse towards Practice staff
    Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with courtesy and respect and we ask you to treat our GPs and their staff courteously at all times. Violence against or abuse of practice staff is totally unacceptable. We […]
  • Dementia Friends – Northern Fells Group
    NORTHERN FELLS DEMENTIA ACTION ALLIANCE Life can be difficult for people with dementia and their carers – and as the population ages, more people are affected by this. To help explain and inform people of what impact this has on individuals and their families, some awareness raising sessions have been organised across the area. Thursday 24th […]