Out Of Hours
CHOC (Cumbria Health on Call) provides medical cover during the evenings and at weekends. CHOC is run by local doctors and nurses.
We have access to all areas of the surgery for people with disabilities including toilet facilities.
We are currently able to dispense medications to all patients who live more than one mile from a pharmacy.
The Croft Surgery, Kirkbride is committed to protecting your personal information.
In the fight against this global pandemic we are currently working with all of our partners in Health and Social Care to ensure information is shared with the right people at the right time to ensure you receive the best possible care.
Data Protection rules will not hinder the sharing of personal information during these unprecedented times and we will continue to process information in accordance with national law and GDPR.
The processing of personal information relating to this is necessary for reasons of planning and providing health and social care to both individual data subjects and is in the substantial public interest in the area of public health and specifically to support the control of an epidemic.
Please click on the following link to read our updated privacy notice. This is an important document which explains how we collect, hold and share information.
As you may be aware, data protection legislation changes were brought in last year. We have previously posted extensive information about this, but the attached gives a useful summary.
EXPLAINING YOUR DATA PROTECTION AND CONFIDENTIALITY RIGHTS
Your data protection rights
This leaflet explains what we’re collecting and why we’re using your information. We have also put a “Privacy Notice” on our website to explain this in a little more detail.
You can ask us for copies of your health information. We have a form which you can use, and we will ask you for some kind of identification documentation so we can be sure that we send the information to the right person.
If you think the information we hold about you is not correct, you can ask us to amend it or delete it. We will amend your information if we can; but there may be times when this is not possible. If we can’t, we will explain why. Also, sometimes we might need to keep the original information if it is an opinion, or if we need to be able to compare the mistaken information with the more accurate information. We will tell you if we do need to keep both.
We keep your information because we need it in order to provide safe health care for you. There are times when you can ask us to delete the information we hold about you, but it may not be possible for us to do so. If we can’t, we’ll explain why.
We use your information for your health care but also for a number of other reasons (some of which we have described on the front of this leaflet). We hope that you will be happy for your data to be used this way, but you can ask us to limit the use of your information. If you do, please contact us to discuss this further so we can understand and answer your concerns.
Your right to data portability
This right allows you to ask for transfer of your personal data from one IT system to another. However it only applies when we have asked for your consent to use personal data that you have given us and we then process that information automatically (without human input). This isn’t how we normally use your information so this right won’t usually apply. The ICO has further guidance that you might find helpful:
We use your information to provide your health care. If we use it for more than that, we would normally ask your permission first. If you aren’t happy with what we are doing with your information you can ask us to stop. We will do as you ask unless there are other reasons why we need to continue; but we will always discuss this with you first.
We hope that you will be happy with how we manage your information, but if you do have a concern please contact the Trust using the details below.
We should provide you with a reply within 30 days. We’ll let you know if we are likely to take longer, and we will explain any delay to you.
Mrs Joanne Paisley, The Practice Manager
What is the purpose of the General Data Protection Regulation (GDPR)?
GDPR governs what our organisation does with your personal data and gives you certain rights in relation to your personal information.
Why we collect information about you
Your doctor and other health professionals caring for you keep records about your health and any treatment and care you receive from the National Health Service. These help ensure that you receive the best possible care from us. They may be written down (manual records) or held on a computer.
The records may include:
- Basic details about you, such as name, address, date of birth, NHS Number and next of kin
- Contacts we have had with you, such as clinic visits
- Notes and reports about your health and any treatment and care you need
- Details and records about the treatment and care you receive
- Results of investigations, such as X-rays and laboratory tests
- Information from other health professionals, relatives or those who care for you and know you well.
How your records are used to help you:
We use your information to help provide you with the health care you need. Your records are used to:
- Ensure that your doctor, nurse or any other healthcare professionals involved in your care have accurate and up-to-date information to assess your health and decide what care you need when you visit in future.
- Allow us to contact you for health checks (for example cervical smears, breast screening or other preventative treatment)
- Ensure full information is available should you see another doctor, or be referred to another part of the NHS or other organisation involved in your care
- Ensure there is a good basis for assessing the type and quality of care you have received
- Allow your concerns to be properly investigated if you need to complain
Your Data Matters to the NHS
Information about your health and care helps the NHS to improve your individual care, speed up diagnosis, plan your local services and research new treatments.
In May 2018, the strict rules about how this data can and cannot be used were strengthened.
The NHS is committed to keeping patient information safe and always being clear about how it is used.
You can choose whether your confidential patient information is used for research and planning.
If you’re happy for your medical records to be extracted and shared, you don’t need to do anything.
Type 1 Opt-out: medical records held at your GP practice
You can tell your GP practice if you do not want your confidential patient information held in your GP medical record to be used for purposes other than your individual care. This is commonly called a type 1 opt-out. This opt-out request can only be recorded by your GP. If you choose a Type 1 opt-out, please complete our National Type 1 Data Opt Out Form, which can be obtained from Reception.
Type 2 Opt-out: information held by NHS Digital
A Type 2 opt-out is an objection that prevents an individual’s personal confidential information from being shared outside of NHS Digital, that is used for research and planning.
Previously you could tell your GP surgery if you did not want NHS Digital to share confidential patient information that is collected from across the health and care service for purposes other than your individual care. This was called a type 2 opt-out.
From 25 May 2018 the type 2 opt-out has been replaced by the national data opt-out. Type 2 opt-outs that have been recorded previously have been automatically converted to national data opt-outs.
We constantly evaluate our advice and care and alter it when appropriate in line with current guidelines. We also have regular clinical event reviews.
We are happy to offer chaperones to all patients for appropriate examinations. We will always try to accommodate this if an examination is needed immediately, however, if the situation is not urgent and a chaperone is not immediately available, we are happy to arrange a chaperoned examination at another time.
If you would like a person known to you, or a chaperone from the surgery to be present at your examination, please tell us.
Protected Learning Time for all staff
These are pre-planned, designated afternoons across all practices in our locality. The practice will be closed to all patients from 1pm on these days. We will give advance notice of these on our website and Facebook page, as well as on a notice on the door and in printed newsletters. CHOC covers urgent medical problems during these sessions and the surgery opens again at 8am the following day.
The practice will be closed for essential staff training from 1pm on the following dates:
We help to teach medical students from The University of Newcastle. You will be told if a student is likely to be present when you see us. If you would prefer a student was not present when you are seen, please tell the receptionist. This will not affect your care in any way. The students learn a great deal during their time in the practice and your contribution to their training is much appreciated.