COVID19 – update on our services

We have adapted the way that our appointment system works in order to allow for social distancing in the building for patients and staff.

We are still providing care for patients who are unwell. Do not hesitate to get in touch for advice if you have a medical problem.

If you need to see a doctor or nurse, please telephone and initially you will be booked for a telephone consultation. You may be offered a video consultation.

Your doctor or nurse will speak to you to find out more about your problem, ask about other symptoms that you might be experiencing and then may book you a face to face appointment at the surgery if that is what is needed.

When you arrive, please do not enter the building; ring reception or knock at the door. A member of staff will let you in and you will go through for your consultation. Appointment slots have been spaced to minimise waiting time.

Currently we are not booking patients for any of the following:

  • routine 3 or 5 yearly cervical screening
  • asthma reviews – these can be done with an nurse over the telephone or via a SMS service
  • COPD annual reviews – a telephone consultation with the nurse can be arranged
  • many routine blood tests – you will be contacted by telephone, SMS or letter if these are required
  • diabetic reviews
  • IUD checks and removals

If you have a smartphone, please make sure we have an up to date number; some consultations can be done via video consultation.

Our telephone lines are very busy at present; thank you for your patience.

Messages sent via our website contact form are checked daily, but urgent medical queries and prescription orders MUST NOT be made in this way. This form is for general questions.

If you have an email address, please sign up to our Patient Access service. This makes prescription ordering available 24 hours a day, seven days a week and is a safer way of dealing with medication orders. It also reduces pressure on our capacity for telephone calls in and out of the surgery.

These operating conditions will be in place for the foreseeable future but please check our website or Facebook Page for updates.